Get in Touch with SYGNAL
Questions about SYGNAL? Looking for a demo? Need support? We're reachable by phone, email, or demo booking — and we typically respond within one business day.
Sales and Demos
For sales questions, custom pricing, multi-agency licensing, or to book a live demo with your training scenarios, email sales@sygnalapp.com or call 1 (888) 306-7880. Demos run on your scenarios, with your team in the room — not a generic walkthrough. We can also accommodate pilot programs for departments that want to evaluate SYGNAL with one team before committing agency-wide.
Enterprise & Procurement
For procurement, government and military contracting, multi-domain licensing, dedicated account management, on-site training, or volume hardware orders, contact enterprise@sygnalapp.com. We support SLA agreements, invoicing terms, and custom integrations for federal, state, regional, and international agencies. Need a quote in a procurement-ready format? Just ask.
Customer Support
Existing customers can reach support at support@sygnalapp.com or call 1 (888) 306-7880 during normal North American business hours. Department and Enterprise customers receive priority support with shorter response targets. Most product questions are answered in our FAQ, and our blog covers training tips, scenario design, and platform updates.
Partnerships and Training Providers
SYGNAL partners with independent training companies, regional training academies, and content providers to deliver hazmat, CBRNE, and gas detection programs to end customers. If you run training and want to deliver it on SYGNAL — or if you have a regional opportunity that fits our platform — reach out at partners@sygnalapp.com.
Mailing Address
For shipping returns, RMAs, or formal correspondence, request the current mailing address by emailing support@sygnalapp.com. We will issue a return authorization number with shipping instructions before any hardware is sent back, so please email first.
Hours and Response Times
Phone and email support are staffed during normal North American business hours, Monday through Friday. Sales and partnership inquiries typically receive a response within one business day. Customer support tickets are responded to within one business day on Team plans, with priority response targets on Department and Enterprise plans. Demos are typically scheduled within one to three business days of request.